Due to the storm yesterday 8/10, all orders Awaiting Shipment are delayed until further notice! Please email us with any questions? support@officialacal.com

Shipping/Returns

SHIPPING UPDATE FOR COVID-19

Priority Mail Express International guarantee suspended to certain countries

Due to airline travel restrictions and cancellations, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International destined to China, France, Great Britain, Hong Kong, Spain, Sweden and Switzerland. These suspensions will be in effect until further notice.

USPS has enforced a temporary suspension on the guarantee on Priority Mail Express International destined for China and Hong Kong “due to widespread airline cancellations and restrictions into this area.” On 03/23/20, USPS announced the suspension of Priority Mail International service’s guarantee certain European countries, which include: 

  • France
  • Great Britain
  • Spain
  • Sweden
  • Switzerland

4/01/2020 update: 

The Postal Service™ received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States (U.S.) due to service disruptions related to the COVID-19 pandemic.

As a result, the Postal Service is currently unable to accept items destined for affected countries at any Post Office® or postal facility location, effective April 3 until further notice. For the full list of impacted countries as well as any delays, check this page.

Customers are asked to refrain from entering items addressed to any of the below countries into the USPS system effective immediately:

1.     Cayman Islands
2.     Chad
3.     Ecuador
4.     French Polynesia
5.     Honduras
6.     India
7.     Kuwait
8.     Libya
9.     Madagascar
10.   Maldives
11.   Mongolia
12.   New Caledonia
13.   Panama
14.   Peru
15.   Samoa
16.   Saudi Arabia
17.   South Africa
18.   Bolivia
19.   Sri Lanka
20.   Zimbabwe


Once we receive payment for your order you will receive a confirmation email that your order has been received. From then your order is processed within 24-48 hours. THIS DOES NOT MEAN IT IS SHIPPED RIGHT AWAY. 

Once your order ships, you will receive an email with tracking information. Please allow 24 hours for the tracking number to update according to USPS. After the 24 hour mark, you will see an estimated shipping time on your order. 

* Once your package is picked up/shipped by USPS we do not take responsibility if estimated time is changed. 

** If your order states DELIVERED and is not there please allow 24 hours from the delivered time, sometimes USPS marks them as delivered and has not shipped.

*** If your order has not delivered after that point, please email SUPPORT@OFFICIALACAL.COM and we will help you!

 

RETURNS

If you need to return an item because of size, want a different design or want a refund, then please follow these steps:

- The product has not been WASHED

- The product does not smell like SMOKE or COLOGNE/PERFUME

- The product does not have DOG or CAT HAIR on it.

If your product does not have any of these things then please send your exchange/return to:

ATTN: RETURNS
ACAL APPAREL 
PO BOX 429
NEW LENOX, IL 60451

 1. Include what you need, (different size, different shirt or refund)

2. Please email us stating you sent back your order so we can keep an eye out for it!

3. Exchanges and Returns will be handled in a timely manner!