Shipping & Handling Policy
ACAL CLOTHING
Shipping and Handling Policy
At ACAL Clothing, we strive to provide a seamless and efficient shipping experience for our customers. Please review the following Shipping and Handling Policy to understand our procedures, timelines, and fees associated with the delivery of your order.
Order Processing:
Order Confirmation: Upon placing an order on our website or through social media, you will receive an order confirmation email containing the details of your purchase and a unique order number.
Processing Time: Orders are typically processed and shipped within 3-5 business days of order placement, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be extended.
Shipping Methods:
Standard Shipping: We offer standard shipping services via reputable carriers such as UPS and USPS. Delivery times for standard shipping vary depending on your location and typically range from 3-7 business days.
We do not offer order pick up for any order on site for any reason. We are a small team and don’t have a storefront to be able to accommodate pickups. Thanks for understanding.
Shipping Fees:
Standard Shipping: Standard shipping is offered free of charge for orders over [Insert Free Shipping Threshold]. For orders below this threshold, a flat-rate shipping fee will apply.
Free Shipping promotion: When the requirements are met to receive the promotional free shipping, this will only be honored for domestic orders, U.S. P.O. Boxes and APO, FPO and DPO destinations only.
Order Tracking:
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Please allow 24 hours for the tracking number to update according to UPS or USPS. After 24 hours, you will see an estimated delivery time for your order.
Tracking Updates: You can monitor the progress of your shipment by entering the provided tracking number on the carrier's website or through our order tracking portal. Once your package is picked up/shipped by UPS or USPS, we do not take responsibility if estimated delivery times are changed, as this is done by the third-party carrier company and we do not control this decision. If your order states delivered and it has not been, please allow 48 hours from the stated delivered time for the carrier to complete delivery. Sometimes UPS or USPS mark packages as delivered when they have not actually been received. If your order has not been delivered after that point, please email support@acalclothing.com and we will help you.
Return to sender reshipments: Return to Sender packages will require an address confirmation. We will also require the customer to reach out to the carrier responsible for delivery and inquire as to why the delivery failed. Once we have all the information, we will make a decision regarding a reshipment. If an order is Returned To Sender due to the carrier being unable to complete delivery for any reason and the customer requests a refund, only the items in the order will be refunded. The shipping costs for the original order will not be refunded. Once we receive a return to sender package back to us we will reach out via email to resolve the issue. We will attempt to contact the customer 2 times. If the customer fails to respond to our correspondence to correct the shipping issue then after 90 days your order will be voided and no refunds or credits will be issued.
Lost Packages - Delivered Not Received: All claims for lost packages must be made directly to the carrier by the customer, including obtaining any issues the carrier may have had with the delivery address. Once a claim is made with the carrier and five (5) business days, not including weekends and holidays, have gone by without completion of delivery, a reshipment can be made as a one-time courtesy. In addition, the reshipment will require an address confirmation and / or an alternate address to be provided by the customer. If, for any reason, delivery fails a second time, a refund will be issued. In order for a package to be considered lost in transit the tracking link must have no activity updates for 10 business days, not including weekends or holidays. The customer will be required to file a claim with the carrier and either verify their shipping address or provide an alternate shipping address prior to any reshipments being created. Quite often the package will eventually show up, if it does you can refuse delivery for free return shipment.
Delivery to Hotel, Motel or temporary addresses: These addresses are unpredictable as far as completing delivery successfully. We will ship to them, but if delivery fails, we will require an alternate address to reship your order to.
Issues with packages that are in transit:
- If the shipping label has been created and the order has shipped with an incorrect address, the customer is responsible for contacting the carrier ASAP to try to redirect the delivery
- If the delivery is delayed, the customer is responsible for contacting the carrier for insight into the delay as ACAL Clothing has no control over delivery times.
- If a package is labeled as delivered and it has not been, the customer must contact the carrier to ask why delivery failed and file a claim with the carrier for a lost package before ACAL Clothing is able to further assist the customer.
International Shipping:
International Orders: We offer international shipping to select countries outside of the United States of America. International shipping fees, customs duties, taxes, and import charges may apply and are the responsibility of the recipient. To check international shipping rates, please proceed through checkout to see an estimate on the shipping rates. All international shipping customs fees are the responsibility of the customer and are not calculated at checkout. If a package is returned or lost due to failure or refusal to pay customs/import fees we will not issue a refund. You must reach out to the carrier to pay for these fees and attempt redelivery.
Delivery Times: Delivery times for international orders vary depending on the destination country and customs clearance processes. Please refer to the estimated delivery timeframe provided at checkout.
Order Modifications and Cancellations:
Once an order has been placed, modifications or cancellations may not be possible due to our fast order processing system. Please review your order carefully before completing your purchase. Be sure that you select the proper size at checkout. If a size is not selected our website will default to size small.
If you email us quickly during business hours we may be able to help modify orders, but no guarantees we will catch your order before it ships. For all size changes prior to shipping, your order will be canceled so you can reorder the correct size. For all size changes after an order has shipped an exchange will need to be processed. If you require assistance, please contact our Customer Service team as soon as possible.
Governing Law:
This Shipping and Handling Policy shall be governed by and construed in accordance with the laws of Illinois State consumer protection laws, without regard to its conflict of law principles.
By making a purchase from ACAL Clothing, you agree to abide by the terms of this policy. If you have any questions or concerns regarding returns or exchanges, please contact our Customer Service team for assistance.
Effective Date: 04/01/2024
ACAL CLOTHING LLC
Customer Service Email: support@acalclothing.com
14553 West Edison Drive
New Lenox, Illinois
60451 United States